Question 1

Are the Monthly Wash Passes per vehicle, or per household?"

Accepted Answer

We offer Multi Vehicle Pricing for our Monthly Wash Passes. Buy a single pass first, then add cars later in our app.(https://mywashmembership.app.link/E0gZhkBXTFb/?customer_id=d6c9f5b6-0653-46be-9fc5-9abebacad2f5)

Question 2

How do I purchase a Monthly Wash Pass?

Accepted Answer

Watch this simple explainer video on how to get setup with your Monthly Wash Pass

https://www.youtube.com/watch?v=q81v7wEpLgU

If you have an questions contact us at 410.213.5382 or info@soapyshell.com.(mailto:info@soapyshell.com?subject=FAQ)

Question 3

Do you offer a multi-car or family discount?

Accepted Answer

We offer Multi Vehicle Pricing for our Monthly Wash Passes. Buy a single pass first, then add cars later in our app.(https://mywashmembership.app.link/E0gZhkBXTFb/?customer_id=d6c9f5b6-0653-46be-9fc5-9abebacad2f5)

Question 4

I just signed up for a Monthly Wash Pass. That means it's only for one month, right?"

Accepted Answer

The Monthly Wash Pass is a car washing subscription.  Monthly Wash Pass are designed to renew each month and be an automatic recurring charge to the payment card you put on file during enrollment, billed on the anniversary date of your original enrollment date.

However, if you only wish to participate for one month, Cancel/suspend your pass anytime in the app.(https://mywashmembership.app.link/E0gZhkBXTFb/?customer_id=d6c9f5b6-0653-46be-9fc5-9abebacad2f5)​​​

Question 5

I bought a new car. Can I transfer my Monthly Wash Pass to it?

Accepted Answer

Yes, manage you Monthly Wash Pass in our app.(https://mywashmembership.app.link/E0gZhkBXTFb/?customer_id=d6c9f5b6-0653-46be-9fc5-9abebacad2f5)

Question 6

I'm going out of town for several weeks/months. Can I put my Monthly Wash Pass on hold?

Accepted Answer

Yes, Monthly Wash Pass may be suspended to prevent automatic renewal and you will be able to wash until the end of the current billing cycle. There will be no further charges until you contact us to resume your Monthly Wash Pass.

Download our app,(https://mywashmembership.app.link/E0gZhkBXTFb/?customer_id=d6c9f5b6-0653-46be-9fc5-9abebacad2f5) to Suspend your Monthly Wash Pass.

Question 7

I need to cancel my Monthly Wash Pass.  Does my time stop on the cancellation date?

Accepted Answer

If you cancel your Monthly Wash Pass you still get the remainder of your prepaid time period with no further charges.  There are no refunds for partial periods.

Come wash with us!

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